Experience × Reactive

1) Short description

Human stories are shared in response to moments and events. Communication creates warmth and connection, but lacks sustained narrative direction.

2) Appreciative Inquiry questions

• Which stories have created the strongest sense of connection?
• Where do people recognise themselves in our stories?
• How has storytelling strengthened trust or empathy?

3) Individual 

• Listen more intentionally for meaningful stories.
• Honour emotional resonance as data.
• Protect authenticity in storytelling.

4) Organisation 

• Create safe spaces for stories to surface.
• Support flexible workflows for storytelling.
• Value lived experience as content.

5) Stretch 

• Begin grouping stories around shared themes.
• Reflect quarterly on what stories are teaching you.

Foundational conditions

• Psychological safety for sharing stories
• Trust with people whose stories are told
• Sensitivity to emotional impact
• Ethical care for vulnerability
• Permission to be human, not polished
• Flexibility in workflows

Right to play comes from trust and relational depth.